Remote Infrastructure Management

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Technosoft’s Remote Infrastructure Management Services or TRIMS® is a newly launched branded value-based technology service based upon the success achieved for select customers over the past few years 


It is a bundling of technology support that adds more services on top of traditional RIMS. TRIMS® enables an enterprise to dramatically reduce IT run rate expenditures for current functions by as much as 30 percent. It also helps customers gain faster, more flexible service directed at the remote distributed user environment with end-to-end applications and 24/7 technology support and service which is location independent.


Why should an Enterprise deploy RIMS (Remote Infrastructure Management Services)?
Geographically dispersed IT environments create serious business challenges. Lack of adequately skilled in-house IT professionals can limit a company's responsiveness to new business initiatives. Organizations need to take effective measures to tackle high costs, operational inefficiency, and vulnerability to IT related risk, slow time to market and poor customer service.


When you lack the time to plan the growth of your IT infrastructure, the end result can be a cumbersome, difficult-to-manage environment. Enterprises need to increase flexibility and responsiveness to business changes for optimal operational efficiency.


RIMS help to leverage expert IT skills and staffing to enhance operational efficiency and improve customer loyalty and retention by keeping business-critical systems running. There are several strategic benefits that RIM offers. It reduces IT costs and improves shareholder value. At the same time, it also provides the flexibility to transition and transform to the next generation of infrastructure and applications.

Tiered framework of services with a heterogeneous process of implementation in three domains of operations with service segments


Core Services

  • Service desk and end-user management
  • System administration
  • Network administration
  • Database & applications delivery management
  • Performance monitoring

Value Added

  • Desktop/Desk--side management
  • Security administration team
  • Backup and archiving
  • Mail management
  • Remote diagnostics and troubleshooting
  • Upgrade and patch management release

Performance Enhancement

  • Asset management
  • Utility management
  • Vendor management
  • Product Evaluation
  • Hardware & software procurement and decommissioning
  • Application Support Project management for system integration

Customers will appreciate an innovative company that can take more off their plates in IT management. Key differentiators include:


  • Value-added services: including asset, security, capacity, and vendor management
  • Pricing and pricing structure: fixed baseline costs with variable costs for variable services and functions provided
  • Alliances with selective technology vendors, as needed, who also deliver IT innovation within TRIMS® using the latest best practices  and technology in areas such as security, recovery and IT Service Management
  • Managed services through dedicated account management and teams
  • Risk and reward guarantees with specific service levels
  • Variable duration and location contracts
  • No risk due diligence process: prior to commencement to validate outcomes, proper scope and benefits
Cost Reduction

Reduced manpower, performance efficiency and capacity planning resulting in 20-25% reduction in costs

 Focus on Competitive Advantage

More free time to adopt technology for competitive advantage and increased market share while "Keeping the lights on"
Quality and Process

Process-based approach to problem solving, escalation, quality and more ensures adherence to standards and security controls

 Automation

Leveraging of enterprise automation tools can drive cost savings and improve system availability
Best Practices

Adoption of industry best practices will result in efficiencies

 Expertise

Access to domain experts who will aid the organization in skill development
Risk Mitigation

Improved risk-mitigation, assured business continuity, minimized downtime and secured integrity of consumer data

 Visibility

Timely reporting for greater visibility, real-time control and analysis of historical trends
Scalability

Absorption of the peaks and troughs of manpower needs with automation and common operations framework

 Service Levels

Establish critical levels for performance measurement, tracking and reporting
Pre-emptive Problem Resolution

Through proactive monitoring and event correlation
01

A biopharma service provider modernizes and scales its IT infrastructure for reduced opex, increased productivity, end user satisfaction and greater efficiencies

Technosoft was selected to help our client move from a fragmented, specialized and distributed IT support model to a unified command center. Underpinning this transformation was a Systems Operations Center (SOC) and an Operations Bridge. The suite of services encompasses over 12 functional areas of infrastructure support and a comprehensive service catalog.

It was decided to start small and the first engagement began in 2008 as a pilot for providing database administration support and based on our early success we expanded into desktop support. Today, the relationship has grown into a team size of over 150, offering support in multiple geographies, across multiple areas, technologies and platforms through a dedicated team with diverse skill-sets and a state-of-the-art Systems Operations Center.

Our client’s IT infrastructure has scaled dramatically over the last few years, going from a regional focus and being highly siloed and fragmented to one that is truly a global and seamless operation with significantly enhanced responsibilities and supporting revenue generating applications with added headcount.  Some of the value-based outcomes realized include:

  • $4MM in annual cost savings reducing operating expenses
  • SLA compliance across services > 90%
  • Customer Satisfaction consistently above 90%
  • Anytime availability of resources across diverse technologies to attend to all end user needs regardless of geography and environment
  • Managing ever growing volumes with a steady headcount
  • Migrating to a modernized and highly robust IT infrastructure

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