Boosting productivity and providing on-the-go access to the salesforce organization through Mobile SAP CRM

Our client is a leading provider of sales outsourcing solutions and needed a way to coordinate the activities of the outsourced salesforce services it offers. They wanted a solution that would help maximize their salesforce productivity by tracking sales activities, handling territory management, and creating a high level of accountability for their sales representatives working in the field.

Technosoft mobile enabled SAP CRM so their sales representatives could have access to the mobile sales applications. They could get access to customer account information, sales histories and sales progress. They could log sales results on the spot for future analysis and coordinate those results with in-house territory management tools.

Outcomes realized included more effective sales teams, better analytical information and less paper and reduced administration

Integrated SAP solution helps a leading manufacturer to increase its marketshare and boost customer service productivity

To support their business expansion, our client, a leading manufacturer of quick disconnect couplings wanted to re-enginer its business processes and implement a more robust system. Technosoft was selected to provide SAP upgrade and testing services. The team provided SAP upgrade services from v4.7 to ECC 6.0 together with integration testing and SAP offshore production support for modules like MM (Materials Management), PP (Production Planning), FI/CO (Financials and Controlling), SD (Sales and Distribution).

Other activities included configuration changer as per requirements, existing code conversion as per the SAP standard, new report creation and changes to existing reports and changes in existing forms (SAP Scripts and Smart forms).

As a result our client was able to put in place an integrated SAP database that enabled a single point access to all data including metering, customer, billing and programs. Automation greatly increased the productivity of each customer service representative as it allowed them to manage a larger number of customers.

Six Sigma based business process re-engineering reduced duplicates in the system and errors. But the biggest impact was on their marketshare which increased significantly in large part due to the ability to cross-sell its product portfolio.

SAP production support enables an engineering company to focus on its core business

Our client, a leading construction and engineering company wanted to move its production support of their SAP implementation from their in-house global support team to an external partner.

Technosoft offered offshore L2 and L3 production support and included testing (unit, integration and regression), automated eCATT test scripts, Peregrine ticketing system and dedicated quality review and a dedicated quality review team to review the testing process and standards. In addition the team was responsible for SAP SRM and Filenet integration and provided support to the process team during APAC and Australia Go-live.

Six Sigma and ASAP methodology have boosted all round productivity and the number of tickets have reduced from 350 to 240 a week in 4 months. But most crucially, the 24x7 skillset based production support has allowed the client to focus on their core business.