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The Hybris e-commerce platform is a robust enterprise technology with a wide range of omni-channel features such as multi- channel commerce, master data management and order management, for both B2B and B2C environments.


Globally, as more and more enterprises are moving towards digital transformation, hybris is emerging as a game-changer in the enterprise technology arena. Its agile, streamlined back-end processes, and omni-channel capabilities help deliver a seamless customer experience at every touch-point, and drive revenue and customer conversions.


Technosoft has a deep understanding of the hybris ecosystem, and a dedicated Center of Excellence (CoE) for the entire range of hybris e-commerce service offerings. Combined with our global presence and multi-industry expertise, we are the right partner to deliver hybris services to our customers.


Why Hybris ?


  • World’s fastest-growing major e-commerce platform provider
  • Ranked a "leader” by Forrester Research and Gartner
  • SAP hybris PCM is ranked a leader in the Forrester Product Information Management (PIM) Report for Q2/2014
  • Based on open standards, extensible and most agile

Implementation


  • B2B & B2C
  • Omni Channel Implementation
  • Architecture & Technical Specification
  • Infrastructure & Sizing
  • Installation & System Setup
  • Code version (CBS, GIT or SVN)
  • Development
  • Quality
  • Production System
  • CTS+ Integration
  • SAP & 3rd Party Systems Integration
  • Data Hub Implementation
  • UI Architecture & Design
  • Implementation & Coding
  • Quality Assurance
  • Go-Live

Post Go-Live Support


  • Migration & Upgrades
  • Change Management
  • Capabilities list
  • Optimization & Performance Tuning
  • Monitoring & Support

Industry Expertise: Healthcare, Retail, Manufacturing, Fashion


Delivery Expertise


  • Ability to deliver in work package model, fixed bid project and T&M model
  • International presence and delivery experience
  • Pre-defined response time for problems
  • Delivery experience in multi-cultural work environments

Technical Center of Excellence (CoE)


  • Full range of hybris e-commerce service offerings
  • In-house dynamic training for faster ramp-up on existing & new technologies

Process


  • CMMI Level 3-appraised processes
  • Agile SCRUM-based development
  • ISO-certified development processes
  • Industry best practices and standards
  • In-house technical and functional training
  • Quality Control, Knowledge Management

People


  • Highly competent and experienced development team
  • hybris-certified core developers
  • In-house domain and technical subject matter experts
  • Customer-focused and process-oriented development team
  • Quick scalability, trainings and ramp up

Health care


Medical Supplies (B2B & B2C)

  • Medical Supplies Product Catalog
  • Conditional Pricing & Promotions

Patient


  • Patient Registration, Online Health Records, Online Prescriptions
  • Order & Delivery Tracking
  • Complete Order History
  • Consulting and Appointment Tracking
  • Patient and Guardian Ordering
  • Online Bill & Invoices
  • Intimations for Drug Dosage, Appointments & Order

International Rollout:


  • Country-specific pricing, product, catalog and insurance reimbursement
  • Country-specific currency & language preferences

Payment options:


  • E-Wallet, Credit Card, Debit Card and insurance billing, PO

Omni-Channel availability


Integration with:

  • Medical tools like Technosoft's Differential Diagnosis
  • Tools of Hospitals & Insurance companies

Retail


Product Content Management (PCM)

  • Product Catalog & Information Management (PIM)
  • Conditional Pricing & Promotions
  • Cross selling & Up-selling Products
  • Product Search Boosting

User & Customer


  • User Registration
  • Behavioral Product Targeting
  • Order & Delivery Tracking
  • Complete Order History
  • Online Bill & Invoices
  • Intimations for Order status, Promotions & Updates
  • Email & SMS-based intimations

International Rollout:


  • Country-specific pricing, product, catalog, currency & language preferences

Payment options:


  • E-Wallet, Credit Card, Debit Card

Omni-Channel availability


  • Internal & 3rd party loyalty program, vouchers support
  • Social media integration, SEO
  • Optimization for high footfall and high selling

Manufacturing


B2B & B2C

Product Content Management (PCM)

  • Product Catalog & Information Management (PIM)
  • Conditional Pricing & Promotions
  • Available to promise data

User & Customer


  • User Registration
  • Behavioral Product Targeting
  • Price Quoting
  • Split Orders, periodic orders and replenishment based orders, make to order
  • Return Orders
  • Order & Delivery Tracking
  • Complete Order History
  • Online Bill & Invoices, PO, Shipping notices. Invoices
  • SMS, Mail intimations for Order, invoices, Bills, Shipping notices, replenishment

International Rollout:


  • Country-specific pricing, product, catalog
  • Country-specific language preferencesM

Payment options:


  • E-Wallet, Credit Card, Debit Card and PO

Omni Channel availability


  • Integration with logistic provider's WS
  • Integration with WS of customer & vendor-specific WS

Fashion


Product Content Management (PCM)

  • Product categories & Classifications
  • Apparel & Accessories and product variants
  • Media rich product Catalog
  • Conditional Pricing & Promotions
  • Cross selling & Up selling products
  • Product search boosting

User & Customer


  • User Registration
  • Behavioral Product Targeting
  • Order & Flash sales
  • Return Orders
  • Order & Delivery Tracking
  • Complete Order History
  • SMS, Mail intimations for Order, invoices, Bills, Shipping notices, replenishment

International Rollout:


  • Country-specific pricing, product, catalog
  • Country-specific language preferences

Payment options:


  • E-Wallet, Credit Card, Debit Card

Omni Channel availability


  • Social Media Integration

Hybris Practice - Training Academy


  • Real-Time Project Training
  • Hands-on (Practical) Training
  • 10+ Experienced and Certified Professionals
  • Online / Classroom Training, Corporate Training, Instructor-Led Training
  • Training & Preparation for Certification
B2C ecommerce web shop

CLIENT

A key Middle East petroleum company, managed by the government.


BUSINESS REQUIREMENT

The client needed a B2C ecommerce web shop which would be used to buy products using multi-channel strategy.


BUSINESS CHALLENGES

  • To launch an online store which supports sophisticated product presentations for clothing, books, sports merchandise, fashion jewelry and watches for its 13,000 employees.
  • 20 + Category, 100+ brands and 10,000+ products
  • Arabic users prefer to use Arabic, implementation must integrate Arabic character set along with their Latin character sets that have already been in place.
  • Different payment methods should be incorporated for payment.
  • Serve the customer regardless of location or channel
  • Pricing should be complex based on employees’ designation and promotions should be employee specific
  • SAP integration

TECHNOSOFT SOLUTION

  • Technosoft implemented hybris B2C Commerce Accelerator
  • Implemented Hybris 5.4 in 20 weeks time
  • Altogether 140 objects to be developed
  • Rollout has done in two languages Arabic and English
  • Payment options: Credit Card & Debit Card
  • Complete Order Status & History
  • Online view of order status & delivery
  • Creating a re-order from existing orders
  • Automated Email Notifications for order fulfillment stages
  • Voucher enablement
  • Complete SAP integration
  • Custom workflow for high worth purchases
  • Performance optimization

TECHNOLOGY USED


  • Hybris Modules
  • Hybris B2C application
  • Hybris WCMS
  • Hybris PCM
  • Solr Search
  • Hybris SAP Integration Framework
  • Hybris Order Management

BUSINESS BENEFITS


  • 500+ average orders per day, reaching 2,000+ during peak load
  • 5,000+ average footfalls in a day, maximum 20,000+ during top load
  • Deployment of an omni-channel strategy enabling synergy and transparency between different sales channels
  • Integrated with different payment methods
  • Offering employees a high-quality and innovative shopping experience, boosting employee satisfaction