The Hybris e-commerce platform is a robust enterprise technology with a wide range of omni-channel features such as multi- channel commerce, master data management and order management, for both B2B and B2C environments.
Globally, as more and more enterprises are moving towards digital transformation, hybris is emerging as a game-changer in the enterprise technology arena. Its agile, streamlined back-end processes, and omni-channel capabilities help deliver a seamless customer experience at every touch-point, and drive revenue and customer conversions.
Technosoft has a deep understanding of the hybris ecosystem, and a dedicated Center of Excellence (CoE) for the entire range of hybris e-commerce service offerings. Combined with our global presence and multi-industry expertise, we are the right partner to deliver hybris services to our customers.
Why Hybris ?
- World’s fastest-growing major e-commerce platform provider
- Ranked a "leader” by Forrester Research and Gartner
- SAP hybris PCM is ranked a leader in the Forrester Product Information Management (PIM) Report for Q2/2014
- Based on open standards, extensible and most agile
Industry Expertise: Healthcare, Retail, Manufacturing, Fashion
Delivery Expertise
- Ability to deliver in work package model, fixed bid project and T&M model
- International presence and delivery experience
- Pre-defined response time for problems
- Delivery experience in multi-cultural work environments
Technical Center of Excellence (CoE)
- Full range of hybris e-commerce service offerings
- In-house dynamic training for faster ramp-up on existing & new technologies
Process
- CMMI Level 3-appraised processes
- Agile SCRUM-based development
- ISO-certified development processes
- Industry best practices and standards
- In-house technical and functional training
- Quality Control, Knowledge Management
People
- Highly competent and experienced development team
- hybris-certified core developers
- In-house domain and technical subject matter experts
- Customer-focused and process-oriented development team
- Quick scalability, trainings and ramp up
Health care
Medical Supplies (B2B & B2C)
- Medical Supplies Product Catalog
- Conditional Pricing & Promotions
Patient
- Patient Registration, Online Health Records, Online Prescriptions
- Order & Delivery Tracking
- Complete Order History
- Consulting and Appointment Tracking
- Patient and Guardian Ordering
- Online Bill & Invoices
- Intimations for Drug Dosage, Appointments & Order
International Rollout:
- Country-specific pricing, product, catalog and insurance reimbursement
- Country-specific currency & language preferences
Payment options:
- E-Wallet, Credit Card, Debit Card and insurance billing, PO
Omni-Channel availability
Integration with:
- Medical tools like Technosoft's Differential Diagnosis
- Tools of Hospitals & Insurance companies
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Retail
Product Content Management (PCM)
- Product Catalog & Information Management (PIM)
- Conditional Pricing & Promotions
- Cross selling & Up-selling Products
- Product Search Boosting
User & Customer
- User Registration
- Behavioral Product Targeting
- Order & Delivery Tracking
- Complete Order History
- Online Bill & Invoices
- Intimations for Order status, Promotions & Updates
- Email & SMS-based intimations
International Rollout:
- Country-specific pricing, product, catalog, currency & language preferences
Payment options:
- E-Wallet, Credit Card, Debit Card
Omni-Channel availability
- Internal & 3rd party loyalty program, vouchers support
- Social media integration, SEO
- Optimization for high footfall and high selling
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Manufacturing
B2B & B2C
Product Content Management (PCM)
- Product Catalog & Information Management (PIM)
- Conditional Pricing & Promotions
- Available to promise data
User & Customer
- User Registration
- Behavioral Product Targeting
- Price Quoting
- Split Orders, periodic orders and replenishment based orders, make to order
- Return Orders
- Order & Delivery Tracking
- Complete Order History
- Online Bill & Invoices, PO, Shipping notices. Invoices
- SMS, Mail intimations for Order, invoices, Bills, Shipping notices, replenishment
International Rollout:
- Country-specific pricing, product, catalog
- Country-specific language preferencesM
Payment options:
- E-Wallet, Credit Card, Debit Card and PO
Omni Channel availability
- Integration with logistic provider's WS
- Integration with WS of customer & vendor-specific WS
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Fashion
Product Content Management (PCM)
- Product categories & Classifications
- Apparel & Accessories and product variants
- Media rich product Catalog
- Conditional Pricing & Promotions
- Cross selling & Up selling products
- Product search boosting
User & Customer
- User Registration
- Behavioral Product Targeting
- Order & Flash sales
- Return Orders
- Order & Delivery Tracking
- Complete Order History
- SMS, Mail intimations for Order, invoices, Bills, Shipping notices, replenishment
International Rollout:
- Country-specific pricing, product, catalog
- Country-specific language preferences
Payment options:
- E-Wallet, Credit Card, Debit Card
Omni Channel availability
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Hybris Practice - Training Academy
- Real-Time Project Training
- Hands-on (Practical) Training
- 10+ Experienced and Certified Professionals
- Online / Classroom Training, Corporate Training, Instructor-Led Training
- Training & Preparation for Certification
B2C ecommerce web shop
CLIENT
A key Middle East petroleum company, managed by the government.
BUSINESS REQUIREMENT
The client needed a B2C ecommerce web shop which would be used to buy products using multi-channel strategy.
BUSINESS CHALLENGES
- To launch an online store which supports sophisticated product presentations for clothing, books, sports merchandise, fashion jewelry and watches for its 13,000 employees.
- 20 + Category, 100+ brands and 10,000+ products
- Arabic users prefer to use Arabic, implementation must integrate Arabic character set along with their Latin character sets that have already been in place.
- Different payment methods should be incorporated for payment.
- Serve the customer regardless of location or channel
- Pricing should be complex based on employees’ designation and promotions should be employee specific
- SAP integration
TECHNOSOFT SOLUTION
- Technosoft implemented hybris B2C Commerce Accelerator
- Implemented Hybris 5.4 in 20 weeks time
- Altogether 140 objects to be developed
- Rollout has done in two languages Arabic and English
- Payment options: Credit Card & Debit Card
- Complete Order Status & History
- Online view of order status & delivery
- Creating a re-order from existing orders
- Automated Email Notifications for order fulfillment stages
- Voucher enablement
- Complete SAP integration
- Custom workflow for high worth purchases
- Performance optimization
TECHNOLOGY USED
- Hybris Modules
- Hybris B2C application
- Hybris WCMS
- Hybris PCM
- Solr Search
- Hybris SAP Integration Framework
- Hybris Order Management
BUSINESS BENEFITS
- 500+ average orders per day, reaching 2,000+ during peak load
- 5,000+ average footfalls in a day, maximum 20,000+ during top load
- Deployment of an omni-channel strategy enabling synergy and transparency between different sales channels
- Integrated with different payment methods
- Offering employees a high-quality and innovative shopping experience, boosting employee satisfaction