Retail & Consumer Goods

Industries

  • Overview
  • Services
  • Why Technosoft
  • We Can Help
  • Showcase

Retailers and Consumer Goods companies strive for better customer reach and retention, improved supply chain and operational efficiency, streamlined store operations and effective merchandising. They are also under increasing pressure to embrace solutions like Mobility for differentiation.

Other challenges include industry consolidation, shortening product life cycles, demand volatility, competition from newer and more aggressive store formats, increasing lead times, profit pressure due to rising input costs and proliferation of private labels.

Combining strong business processes and technology understanding, we work with companies in the Retail and Consumer Packaged Goods (CPG) sector across the value chain - vendor management, supply chain management, planning and optimization, store operations, merchandising, customer loyalty management, multi-channel marketing, product and master data management and new product development and introduction.


Cost Optimization Services

  • Application Lifecycle Services including application support, decommissioning, replatforming, cloud enablement and remediation
  • Remote Infrastructure Support Services
  • Independent Verification and Validation Services

Revenue Enhancement Services

Data Science primarily Business intelligence and analytics that spans the spectrum from Strategic (Business Goals) to Operational (Stores).

  • Sales and Marketing analytics
  • Financial analysis
  • E-Commerce analytics and Search Engine Optimization (SEO)
  • Dashboards
  • Inventory analysis
  • Procurement
  • Mobility Services
  • Highly-skilled consultants and deeply experienced technologists for solutions that are technologically sound and meets business needs
  • Proven and repeatable processes
  • Partnerships with leading product companies

Whether you are revamping existing IT to address new market challenges or expanding your presence across new channels we can help. Our customers have worked with us to utilize frameworks for analyzing Big Data, integrate mobility into their commerce strategies, provide Search Engine Optimization capabilities and to support their diverse IT landscape.

  • Customer acquisition and retention
  • Managing multi-channel operations
  • Extended supply chains
  • Lost sales and brand erosion due to stock outs
  • Growing demands on business value delivery from IT
  • Decline in returns on trade spending
  • Demand for rapid innovation and coordinated product introduction
01

A leading apparel retailer redefines its retail growth model through a best of breed solution and services approach

Our client is a Fortune 500 apparel retailer with 2900 stores and one of the largest customer databases. Challenges faced included a company structure not consistent with strategy, obsolete operating processes and the underlying technology. In addition new processes would require merchants focus on customer and brand development.

They were on the lookout for an innovative retail operating model for growth that involved customer centric merchandise planning and a shift in planning & execution process from push to pull.

Technosoft was chosen as the partner to provide services to their internal IT teams adopting a best of breed solution approach. SAP was selected as the backbone to build a demand chain model with a focus on process areas like commercialization, planning and store receipts. This was supplemented with JDA, Manugistics, Optiva and PkMS etc for Demand & Fulfillment, product lifecycle and shipping management.
Integration was done through TIBCO, IBM DataStage and SAP XI.

Technosoft used an onsite-offshore approach for technical development, testing, and Master data maintenance

Benefits:

  • Helped in the standardization of business processes and establishing control.
  • This transformation redefined the retail growth model for and helped strengthening the capacity to respond flexibly through a service oriented enterprise
02

A leading US retailer modernizes its data warehousing infrastructure to embrace scale and performance

Our client wanted to move their existing legacy COBOL and mainframe based solution to one that was low cost yet could handle petabytes (PB) of BIG data while scaling gracefully with future growth. Technosoft migrated the legacy data and rules using automation to Hadoop and HDFS on parallelized low-cost machines achieving the expected performance and cost benefits in record time.

03

A leading retailer ensures healthy and happy customers by assuring high quality food products and consistently high standards

Our client is a leading discount chain in U.S with nearly 1800 stores and an online business and they use the Food Quality application is used to check the quality of food products delivered by various vendors and to select vendors appropriately. This application ensures the delivery good quality food products.

Technosoft was responsible for requirements definition, software development, testing and Deployment of the food quality application. Our Business Analysts conducted several meetings with the business users to understand the underlying business processes. In parallel, our user interface (UI) design teams collaborated with our analysts to iteratively create UI mockups.

The application intelligence gathered was reduced to use cases, process flow diagrams, screen mockups and screen behavior. These collectively formed the functional basis for the solution.

A two tier application model was proposed and the high level architecture was presented for approval post which the detailed application design was presented. Subsequently the application was developed in Visual Basic and the front end GUI built using Visual Basic standard controls. Based on the need, ActiveX controls were used to provide rich user interface.

The business logic was implemented in stored procedures and invoked from the front end using the ADO objects. As a last phase, unit testing and QA testing were performed, client stakeholders signed-off on the application and was deployed in the production environment.

The tools and technologies used Windows XP/vista, VBA, MS Access 2007, SQL Server 2008.

04

A leading retailer brings smiles to consumers through a refreshed, user friendly and creative gift registry

Our client is a leading discount chain in U.S with nearly 1800 stores and an online business.

All retailers have a Gift registry (an account kept with a store to let people know what to purchase for someone special). Our client had a new version based on Gift Registry application and enhanced to support other stores. New features included providing Email, SMS registries and lists.

Technosoft was responsible for requirements definition, software development, deployment of the gift registry application. Our Business Analysts conducted several meetings with the business users to understand the underlying business processes. In parallel, our user interface (UI) design teams collaborated with our analysts to iteratively create UI mockups.

The application intelligence gathered was reduced to use cases, process flow diagrams, screen mockups and screen behavior. These collectively formed the functional basis for the solution.

Technosoft proposed a J2EE n-tier MVC based application model. This high level architecture was presented to the client for approval, post which, detailed application designs was presented using UML diagrams – class and sequence diagrams, which were finalized after review.

The application development was carried out in Java. MXML was used to declare the interface layout and implement the business logic. Custom components were created with Action Script. Custom configuration was performed for Flex and client side UI implemented using the custom framework. Client and server integration was done using BlazeDS framework. Quality Center tool was used for tracking the bugs.

The tools and environment included Java, J2EE, JDBC, Flex 3, Java Script, Action Script, BlazeDS, TFS and Websphere.

05

Helping a leading retailer stay abreast of trends thanks to a robust framework of reports and dashboards

Our client generates and uses reports to analyze the business trends with respect to time and can be used by the employees based on their position. These reports are accessed through dashboards. The data is loaded into the DB2 database through Data Stage WebFocus is used to access DB2 to generate the reports. Input screens allow the user to filter the data.

Technosoft was responsible for requirements definition, design, software development and deployment.  Our Business Analysts conducted several user meetings with the client's business users to understand the underlying business processes and as a deliverable prepared the Business Requirement Document (BRD). In parallel our UI design team collaborated with our Analysts to iteratively work on the dashboard mockups.

The team created the HLD (High Level Design Document), RDD (Report Design Document) and RLM (Report Logical Model). The dashboard and report development was carried out in WebFocus 7.6.9. The common Objects (metrics, filters, prompts and reports) for the dashboard were also created.

The reports and dashboards were created according to the Report Design Document and unit testing and data validation performed. Post sign off by the client stakeholders, the Dashboards and reports were deployed in the production environment.

Tools and Environment: WebFocus 7.6.9, DB2, Windows XP

06

Quality assurance services to a leading retailer's mobile website and mobile application for a seamless experience

Our retail client also has a website with functionalities such as online purchasing, browsing, checkout, own registry among others. The objective of the project was to test the webs site on mobile browsers as well as their mobile app.

Technosoft's Quality Assurance team understood the project requirement by going through the Software Requirement Specification Documents. The team developed the testing strategy, test plans and test cases for Smoke, Functional, System and Regression Testing, which were reviewed by the client.

The team carried out smoke, functional, usability, compatibility, and regression testing and presented the results. JIRA tool was used for the management of the testing process

Platform and Devices: Android, iOS, WAP, WEB, Samsung, HTC, iphone, ipod, Blackberry and Google Nexus